Sigma Kudos continually focuses on delivering world-class services and innovative solutions to its customers. Total quality can be only achieved through customer satisfaction and continuous improvement across all aspects of Sigma Kudos’ services and solutions. We take a proactive approach, continuously striving to build quality into everything we do, from services and solutions to our processes and the way we do business.

Our Aim

We at Sigma Kudos aim for unprecedented quality in our services. This is done through our service delivery processes which cover the entire service delivery chain, from ordering, design, testing, delivery, and beyond.

Focus on Standards

With a focus on quality, Sigma Kudos has been certified according to ISO 9001 standard since 1997, and according to the environmental standard ISO 14001 since 2000. These two standards serve as a framework for quality and environmental management, as well as quality assurance at Sigma Kudos.

We recently became one of the first companies in Sweden to achieve the highly acclaimed Information Security Management System, ISO27001:2005 certification. This achievement follows the Sigma Kudos tradition of continuous management system improvements within the Sigma Kudos business group.



Operational Excellence

Our commitment to quality and environmental and information security is supported by the ongoing training of our people and development of tools, needed to meet today’s dynamic business challenges. At Sigma Kudos, operational excellence is summarized in three key terms: quality, cost-efficiency and timely deliveries. We will accomplish this by:

• Measuring our performance and benchmarking ourselves
• Working to continuously improve ourselves and applying “best-practice” in all our projects
• Making predictable and timely deliveries
• A minimum of administration through the use of applications and processes
  

Process Approach

Our business processes lay the groundwork for global operations. These integrated processes are designed to enable Sigma Kudos to execute a comprehensive end-to-end approach that provides greater value to our customers – understanding and meeting customers’ requirements, designing solutions, and understanding the “total cost of information ownership” when making global sourcing decisions.

By integrating operational excellence and quality throughout all our processes, we at Sigma Kudos provide multiple benefits, including:

• Multiple delivery models supporting onshore and/or offshore projects
• Quality Key Performance Indicators that can be integrated with Service Level Agreements 
• Well-managed delivery organizations
• Transparency in our work processes 
• Greater understanding of our work methods 
• Clear division of responsibility between our clients and us
• Simple interface between our clients and us.
  

Our approach to ISO management systems, processes, and operational excellence is only one step in our pursuit of total customer satisfaction. With customer satisfaction as our key motive, we pursue excellence and innovation in every aspect of what we do and perfect our expertise in order to meet our customers' future requirements.