Sigma Kudos is one of the largest service providers in the area of information solutions. We work in a highly competitive environment, where we are always evaluated and compared to our competitors. To be a step ahead of the rest and to meet and challenge our competitors, we have developed a concept called “operational excellence”. This is a vision that everyone within Sigma Kudos embraces. We will always fulfill the demands of our clients to the fullest extent. Operational excellence focuses on three areas: quality, cost-efficiency and timely deliveries.

To measure “operational excellence”, we have developed a set of KPIs that constitutes operational excellence. Operational excellence is something that we try to achieve in all our processes and operations from sales to deliveries. Our ability to perform according to our vision of operational excellence is measured internally using a set of KPIs. The performance of each project is benchmarked with other projects to help us determine “best practice” and enforce continuous improvement.

Operational excellence at Sigma Kudos is defined as:

• Quality in delivery – All our deliveries will be of the predefined quality and will always cover the full scope.
• Cost-efficiency – All our assignments and undertakings will always be as cost-efficient as possible. We will proactively suggest measures to cut costs and use efficient tools and methods to deliver at the required cost. 
• Commitment to delivery – All our deliveries will be on time.